Refund policy

Product problems

If a product is faulty, damaged, not as described, or the wrong item was supplied, please email yunaraskinnz@gmail.com. Include your order details and a description of the problem. Photos are helpful if available.

We will work with you to assess the problem and arrange any necessary return. Keep the product and any packaging where possible. Opening or using a product, or no longer having its original packaging, does not by itself remove your rights under New Zealand consumer law.

Your consumer rights

Our products are covered by the Consumer Guarantees Act 1993. The remedy depends on the problem and can include repair, replacement or refund. For a substantial problem, or a problem not remedied within a reasonable time, you may have the right to reject the product and choose a refund or replacement. You may also have rights to compensation.

Where the consumer guarantees have been breached, we cover reasonable return costs. A refund you are legally entitled to will not be replaced with store credit without your agreement.

Service bookings and deposits

This booking policy applies to new bookings made after its publication.

Pay a 20% deposit when booking. The remaining balance is paid after your treatment at the studio by EFTPOS, card or cash.

Please give at least 24 hours' notice if you need to reschedule or cancel. If you miss your appointment without cancelling it (a no-show), the booking deposit will not be refunded, except where required by law.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.